General purchase conditions

WARRANTY

All our products are guaranteed for 3 years, both the SUP board and any of its included elements (paddle, kayak seat, manual inflator...). We cover any manufacturing defect from the day of delivery.

If you have any problem with any of our products we are committed to help you solve it and if it is not possible we will send you a replacement.

Please note that we need your cooperation in order to repair/solve the problem you are experiencing.

The steps to follow in order to solve the problem are as follows:

1. Take a look at the FAQ page, if you still don't get it or your problem is not there, then continue to the next step.
 

2. Contact us via email (hello@huiike.com) or the Marketplace where you purchased the product.
- Tell us your name, order number, unique serial number of the board and purchase channel so we can locate you.
- Explain your problem in detail.
- Send us images and videos so we can better understand the situation.
- Also attach a picture of the unique serial number to verify the board and to be able to claim the problem. This number is on the back of the board next to the right keel.

3. We will contact you within the next 24-48 business hours.
- We will give you the most detailed solution possible.

4. We will wait for you to get it repaired. If finally you do not succeed, we will apply the warranty and we will send you the product with which you have the problem in perfect condition. Please note that the warranty does not cover the following cases:

- Boards purchased second hand or whose order number cannot be provided.
- Damage or deformation caused by the following reasons:
- Misuse.
- Impacts against other objects (rocks, stones...).
- Use other than stipulated.
- Normal wear and tear of the product from its own use.
- Prolonged exposure to direct sunlight without being in use. - Dents due to excessive pressure (> 15PSI) exerted on the board. Prolonged exposure to direct sunlight without being in use.
- Transport and handling out of water.
- Dents due to excessive pressure (> 15PSI) exerted on the board.
- Storage in a closed place without ventilation or in temperatures below 0 °C and above 32 °C.