All HUIIKE boards are warranted for 3 years from the date of original purchase and are valid for manufacturing defects provided the product is used in accordance with the guidelines in the user manuals and technical specifications of the product.

If you placed your order through a marketplace such as Amazon or Decathlon you can contact us through the platform itself. If you have a question about delivery or payment, we recommend that you contact directly the customer service of the site where you placed your order.

In Spain and Portugal (peninsula) the delivery time is normally 2 days. For the rest of Europe it may vary, see shipping policy for more information.

We offer free shipping to Spain and Portugal (peninsula) on orders over 50€. For orders below that amount or for other locations, shipping costs are from 5,99€. See shipping policy for more information.

It is vitally important to sweeten the board and all its accessories after use, i.e. to wash it with fresh water. After that, let it dry very well before storing it to avoid dampness, mildew or stains.

There is no problem in storing the board inflated. If you want, you can deflate it a little, for example to 10 psi and finish inflating it to 15 psi when you are going to use it. Before storing, sweeten and dry the board and accessories. Do not leave the board outdoors or in direct sunlight.

You can store the board and all the accessories comfortably in its backpack, folded to avoid "excess" resistance of the material. It is very important that both the board and the accessories are clean and dry. Clean with fresh water and dry everything very well before storing. In addition, it is important that it is not outdoors or in direct sunlight.

The adjustable fastener should not be tightened properly. Make sure you use the adjustable fastener to tighten the paddle securely.

Make sure the valve is closed. To do this, it must be in its highest position. Press it twice to make sure it is in its highest position so that it does not let the air out.

If the board leaks air from the valve area, the valve probably needs to be tightened.

Make sure the hose is on the side you want to use it for; "INFLATE/OUT" to inflate or "DEFLATE/IN" to deflate.

Check that there is nothing inside the hose and remove any obstructions it may have.

The needle starts to move and show pressure around 7 PSI. Keep inflating until it shows 12-15 PSI.

It is very likely that the valve is not broken, but there is only a small leak due to improper tightening. Use the wrench provided in the repair kit to retighten it by following these steps:

Remove the valve cover from the valve
2. Remove all air from the board
3. Place the wrench on the valve and turn clockwise
4. Once it is tight, there should be no further leakage from the valve area.

If your board has suffered a puncture, use one of the patches included in the repair kit to cover it.
Please note that the glue is not included in the kit. We recommend using a nautical PVC glue.

The board may not be properly deflated. We are sure that the board and all its accessories fit in the backpack. Make sure it is properly disassembled and deflated.

There is no right way to do it, the backpack is designed to fit everything inside. For back comfort, we recommend putting the board at the bottom and placing the accessories on top, but it is not mandatory to do it this way. You can save space in the backpack by using the pockets and side straps to put the paddle parts.

Try reattaching the D-ring with glue. We recommend using a nautical PVC glue.

There may be an obstruction that prevents its passage. Clean the groove very well of dirt (sand, salt...), use pressurized fresh water and then dry it very well with a cloth.